• Welcome to the Levercliff Learning Portal. Here you will find courses to help you do your job. Our focus is building your commercial skills, and our courses are suitable for people at all levels of experience.

    This course is designed for all managers and executives who are keen to sharpen their essential trading skills.

    It is well suited to executives outside traditional commercial function who wish to develop a broader understanding of how businesses work.

    • Business owners
    • Sales and Marketing exec./managers
    • Supply Chain Managers
    • Technical Managers
    • NPD Managers

    Learners can be the business owners, senior managers, and middle/junior managers; depending on their experience and current skills.

    No previous experience of the subject areas is required. The courses start from first principles, however sufficient flexibility is built into the programme to fulfil the learning needs of more experienced delegates.

    We hope you enjoy our courses and find them useful and practical in your work.


Available courses

Dealing with customers can seem daunting, especially if the customer is a big retailer with lots of power. Many people worry about having to talk to buyers and find it difficult to work out how to build and manage successful and long-term relationships with them. This course is designed to:

  • Help you understand how to assess customer needs
  • Explain the principals of account management
  • Give you the tools to build your own customer account plan


Category Management is a vital management tool in today's retail environment. It is used by retailers and suppliers to manage and develop markets for optimum results.

Top suppliers understand this and make sure they are involved in the planning of their category.

This course explains why category management is important, and how you can best use it to help your business.

Promotions are an important feature of today's retail landscape. They can help you hit your targets and objectives. However, done badly they can waste resources and lower profits.

This course will help you understand whether promotions can help you, and how.

You will learn about what promotions can and can't achieve; different promotional mechanics, and what makes promotions work (or not).

On completing this course you will understand how to cost and evaluate promotions in your business, and how to manage the process to monitor and improve results.

Negotiations are part of everyday business life, whether you're a salesperson talking to a buyer, a marketeer working with agencies, or an NPD manager talking to ingredient suppliers.

Many managers fear negotiations, or misunderstand what they're about. This can result in both parties to a negotiation getting a bad deal.

In this course we take you through the main principles of successful negotiations, how to plan for them, and how to get the best result for all.

  • Many businesses have great products but fail to get any interest from the buyer.
  • Meetings with buyers can be tough to get, and don't last long. You need to make the most of them.
  • Buyers often say that new propositions are poorly presented and can be difficult to understand.

This short course aims to help you build a compelling presentation for your product or proposition. It takes you through format which you can apply to all sales presentations, and which will help you make the most of those valuable meetings with buyers.

Today's grocery market is dominated by a few big retailers, who wield immense power within the industry. The Groceries Supply Code of Practice has been developed to protect suppliers from any misuse of this power.

This course gives an outline of the key elements of the code, and how it applies to retailers and suppliers. There are several case studies to help you understand how it works in practice.

The course will cover the use of Pivot tables in Microsoft Excel

This will cover the basics of using and formatting pivot tables, followed by how to create pivot charts